It’s all about the word “Hospitality”. Hospitality installs warmth, a feeling of genuine care and attention into a property. The physical appearance of a property can be copied, and it is indeed, as we all notice. Hospitality is difficult to copy. It’s the “je ne sais quoi”, a special distinguished feeling of an indescribable experience and quality.
Incidentally, there is a significant difference between “Service” and “Hospitality”. “Hospitality”, depends on feelings and impressions, the essence of “Service” resides in action. Delivering something from point A to point B or to perform a function is for all intent and purpose “Service”. While the tasks themselves do not involve emotion, they can enable it.
The manner by which it is done will either create a hospitable memory or a hostile moment. Carrying them out in a hospitable and professional manner will evoke positive emotions and memorable experiences for our guests, and they will become our brand ambassadors.